How to Migrate Designer's Configuration and Diagrams Between Instances

This article explains how to migrate Designer's configuration and diagrams with metadata from one ServiceNow instance to another using XML export and import.

Migrate Designer Configuration

Designer is built on several ServiceNow tables, and if you have made any changes to their configuration, you must migrate these changes via XML export.

The following tables must also be migrated:

Class Definitions <x_inpgh_des_class_definitions>
Class Fields <x_inpgh_des_class_fields>
Diagrams <x_inpgh_des_diagrams>
Filters <x_inpgh_des_filters>
Global Settings <x_inpgh_des_global_settings>
Indicators <x_inpgh_des_indicators>
Indicator Breakdown <x_inpgh_des_indicator_breakdown>
Relationship Definitions <x_inpgh_des_relationship_definitions>
Relationship Fields <x_inpgh_des_relationship_fields>
Shapes <x_inpgh_des_shapes>
Shape Libraries <x_inpgh_des_shape_libraries>
Templates <x_inpgh_des_templates>
Cross-scope privileges <sys_scope_privilege>
Global Settings <x_inpgh_des_global_settings>

Designer is built on the following ServiceNow tables which must also be migrated if any changes to their configuration have been made:

Images <db_image>
Relationship Types <cmdb_rel_type>
Suggested Relationships <cmdb_rel_type_suggest>

Similarly, if you have changed Designer's configuration, you must migrate these changes via UpdatedSets:

Field extensions (captured via UpdateSet)
Dashboards
Reports
Workflows

Migrate Diagrams Between Instances

Export Configuration from the source instance

To export diagrams plus metadata from an existing instance:

In the ServiceNow navigator, type ‘x_inpgh_des_diagrams.list’ into the search field and press return on your keyboard.

Select the diagrams you wish to export, or select the all checkbox to export all diagrams.
Right-click on any of the column headings and scroll down the options list and select Export > XML.

Your ServiceNow instance will prepare an XML file containing all your diagrams and their metadata. Once this file is ready, select Download.

Import Configuration to the target instance

To import the XML file to a new instance:

In the ServiceNow navigator, type ‘x_inpgh_des_diagrams.list’ into the search field and press return on your keyboard.
Right-click any of the column headers and select Import XML from the dropdown menu.
Your browser will show you to the Import XML page. Select Browse, locate the XML file you want to upload, and select Upload.

Once the upload is complete, your diagrams will be available in the new instance.